We provide professional support before order confirmation to help partners evaluate cooperation efficiently.
Dedicated sales consultant for one-on-one communication on customization requirements
Free technical and product solution suggestions based on customer needs
Fast sample development based on drawings, specifications, or physical samples
Sample fees can be deducted from confirmed bulk orders
Full disclosure of factory qualifications, production capacity, and quality inspection reports upon request

During production, we ensure transparent communication and controlled manufacturing processes.
Dedicated service group for real-time updates on production progress
Support for remote factory inspection and third-party quality audits
Minor design or order detail adjustments supported within a reasonable and feasible scope
Customized logistics solutions according to customer requirements
Assistance with export customs clearance, documentation preparation, and trade-related procedures

We provide warranty support for defects caused by manufacturing or workmanship issues.
Quality issues must be reported within 7 working days after receipt of goods
A response and preliminary solution will be provided within 24 hours after confirmation
Warranty applies only to defects arising from materials or production processes

For confirmed manufacturing or workmanship defects, appropriate solutions will be offered, including return, replacement, re-production, or compensation, based on the actual situation and mutual agreement
Free technical repair guidance will be provided when applicable
Return or replacement terms will be determined according to order quantity, defect ratio, and commercial impact.

The warranty does not cover:
Damage caused by improper use, misuse, or non-standard operation
Normal wear and tear during use
Damage caused by unauthorized modifications or external factors during transportation not arranged by our company

Priority production scheduling for repeat and long-term customers
Preferential pricing for bulk and repeat orders
Continuous technical and after-sales support

This policy primarily applies to OEM / ODM and wholesale orders
Specific terms may vary depending on signed contracts, order agreements, or customized requirements
In case of discrepancies, the agreed contract terms shall prevail

For warranty claims or after-sales service, please contact our sales manager. We are committed to resolving issues efficiently and professionally.
Email Address: Dmitry@ycxsports.com
Tel/Whatsapp: +86 18976476140